Case Studies

Frontdoor

Website
www.frontdoorhome.com/
Headquarters
Memphis, TN
Industry
Consumer Services
ERP
Oracle’s JD Edwards

Frontdoor Ended Spreadsheet Chaos and Achieved True Business Growth With EASYProcess

Frontdoor, Inc. is a leading home warranty product provider that uses the JD Edwards EnterpriseOne Financial Management platform. It has over 50 years of unmatched expertise as the nation’s largest provider of home service plans. In 2021, they responded to more than four million service requests from customers who depend on them for financial protection and professional repairs when a covered item breaks down.

Their family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark, and OneGuard. They serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractors.

Frontdoor’s business was growing, and so were its integration needs. Their IT team needed a solution to end the data silos without writing a lot of code. So they turned to K-Rise System’s EASYProcess.

The Need for the Right Financial Foundation

The right financial management solutions help businesses to respond quickly to changing environments, streamline financial operations, and improve the accuracy of their financial reporting.
In order to leverage JD Edwards EnterpriseOne Financial Management platform and gain real-time visibility into their finances, Frontdoor had to find a seamless way to integrate data from their various business processes.

The main ways that JDE Data Silos occurred in Frontdoor’s eCommerce systems causing inconsistency and inaccuracy were:

  • Duplicate data entry caused inconsistency and data silos
    When different parts of the system enter the same data multiple times, merging and keeping track of all the versions can be difficult. This can lead to data silos where different parts of the system have their own version of the data that is not consistent with the rest of the system.
  • Lack of integration between different parts of the eCommerce system
    When the systems don't share information, it can be difficult to combine data from various sources into a single view. Frontdoor had multiple custom AR and vendor management systems that did not talk to each other, so it wasn't easy to see a 360-degree view of the customer or vendor.
  • Fragmented data architectures
    If different parts of the system store their data in separate locations, combining that data into a single view can be difficult.
  • Lack of standardization
    If different parts of the system use different formats to store their data, it can be difficult to combine that data into a single view.
  • Limited visibility into all aspects of the eCommerce operation
    As the business grows, getting a complete view of the operation can be difficult if different parts of the system have their own isolated view of the data.
This is where EASYProcess came in.

“Without any code, EASYProcess allowed us to integrate our e-commerce site with our JD Edwards EnterpriseOne System in just a few hours” said Sheryl Mackie from Frontdoor, Inc.

 

“EASYProcess gave us the ability to quickly and easily integrate our disparate systems, which saved us significant time and money.”

Integration With The K-Rise Systems Community Edition

Frontdoor adapted the K-Rise Systems Community Edition when they wanted to integrate their JD instance into the platform. The Community Edition is a free, fully-functional version of the K-Rise Systems development platform that anyone can use to build applications without writing a single line of code.

The platform consists of a library of modular components that can be assembled into custom workflows, and a graphical interface that allows users to drag and drop these components to create their processes. EASYProcess also includes a reporting and analytics engine, which provides users with real-time visibility into their business processes.

The Community Edition comes with full access to K-Rise Systems training and support so that Frontdoor could get up-to-speed quickly & easily and they could start building applications immediately without worrying about upfront costs.

The Bottom Line

Only a week later Frontdoor could quickly and easily automate their 32+ hours a day of manual labor by integrating their eCommerce site with EASYProcess, saving them a significant amount of time and money and giving them:

  • Improved accuracy of financial reporting
  • More efficient financial operations
  • Greater flexibility and control over their finances
  • And most importantly, a complete view of their eCommerce operations